mt33 Privacy Policy

Introduction and Scope of This Policy

This Privacy Policy is issued by mt33, an online casino platform operating under international licensing, to inform all users of the mt33.one website about our data management practices. This policy applies to all individuals who access our website, register an account, make a deposit, use our live casino services, slots, sports betting or any other features we provide.

By using mt33 services, you agree that your personal information will be processed in accordance with the terms set out in this document. If you do not agree with any part of this policy, please stop using our website and contact our customer service team to close your account.

mt33 takes our responsibility for your privacy seriously. We only collect information that is necessary for legitimate purposes, and we will not sell or transfer your personal data to third parties without your consent, except in the circumstances specifically stated in this policy.

Information We Collect

To provide a secure and efficient service, mt33 collects several categories of information from our users. The information collected is as follows:

2.1 Account Registration Information

• Full name as shown on your identity card or MyKad
• Date of birth — to verify that you are 21 years of age or older, in line with responsible gambling requirements
• An active email address
• Mobile phone number
• Chosen username and password
• Nationality and country of residence

2.2 Financial and Transaction Information

• E-wallet account information (Touch 'n Go eWallet, DuitNow) for processing deposits and withdrawals
• Bank account information for transactions via FPX online banking
• Crypto wallet addresses for players using USDT, BTC or ETH
• Records of deposits, withdrawals and betting history
• History of bonuses claimed and redeemed

2.3 Identity Verification Information

• A copy of your identity card (MyKad) or passport for KYC (Know Your Customer) verification purposes
• Other supporting documents required to meet international licensing requirements and anti-money laundering prevention

2.4 Technical and Usage Information

• IP address and general geographic location (state, not full address)
• Device type, operating system and web browser used
• Access log data including dates, times and pages visited
• Cookies and similar tracking technologies used for functional and analytics purposes
• Game session records and activity within the platform

How We Use Your Information

Information collected by mt33 is used exclusively for legitimate purposes related to the operation of our platform. The following is a detailed description of how that information is used:

3.1 Service Provision and Management

• Creating and managing your player account
• Processing deposits and withdrawals through your chosen payment method
• Verifying your identity to comply with KYC and AML (Anti-Money Laundering) requirements
• Providing access to live casino games, slots and sports betting
• Calculating and managing bonuses, cashback and VIP programme benefits

3.2 Security and Fraud Prevention

• Detecting and preventing fraudulent activity, hacking or unauthorised access
• Verifying that all players meet the minimum age requirement of 21 years
• Monitoring unusual betting patterns that may indicate a gambling problem
• Complying with directives from international licensing authorities

3.3 Communication and Customer Support

• Sending notifications related to your account, transactions and security verifications
• Providing customer support via live chat and email in Malay and English
• Informing you of changes to terms, policies or services

3.4 Service Improvement

• Analysing aggregated usage data to improve platform performance
• Understanding game preferences and usage patterns for product development purposes
• Conducting internal research that does not expose individual identities

Data Sharing and Disclosure

mt33 does not sell players' personal information to any third party for marketing purposes. However, there are limited situations where we need to share data with other parties:

4.1 Approved Third-Party Service Providers

We work with service providers who assist in the operation of our platform, including payment processors, licensed game software providers and technical infrastructure providers. All these partners are bound by strict confidentiality agreements and may only use data for the stated purposes.

4.2 Legal and Licensing Requirements

mt33 may be required to disclose player information to international licensing authorities, regulatory bodies or law enforcement agencies where there is a compelling legitimate requirement. In such situations, we will comply with the applicable legal requirements while seeking to protect the interests of our players to the extent possible.

4.3 Business Transfers

In any corporate transaction such as a merger or acquisition, player information may be transferred as part of the business assets. We will notify players in advance should a significant change of ownership occur.

Data Storage and Security

The security of your personal information is a top priority for mt33. We implement various technical and organisational measures to protect your data from unauthorised access, alteration, disclosure or destruction.

5.1 Technical Security Measures

• SSL/TLS data encryption for all communications between your browser and our servers
• Password storage using strong hashing methods — we do not store passwords in plain text
• Multi-factor access controls for internal systems that handle player data
• Continuous security monitoring to detect any cyber threats
• Separation of financial data from game data within our systems

5.2 Data Retention Periods

mt33 retains your personal information for as long as your account is active, and for the period required after account closure to meet licensing, financial audit and relevant legal requirements. Financial transaction data is retained for the period specified by our international licensing body.

5.3 Actions Following a Security Breach

Should a data breach occur that affects your information, mt33 will notify you within a reasonable period via the email address registered to your account, and will take immediate steps to contain and investigate the incident.

Cookies and Tracking Technologies

The mt33 website uses cookies and related technologies to ensure the platform functions smoothly and to understand how players use our services.

6.1 Types of Cookies Used

• Essential Cookies: Required for the basic operation of the website, including login session management and account security. These cookies cannot be disabled.
• Functional Cookies: Store your preferences such as language, display settings and game preferences for ease of use.
• Analytics Cookies: Help us understand aggregated usage patterns for service improvement purposes. No individually identifiable information is collected through these cookies.

6.2 Managing Cookie Preferences

You can manage or delete cookies through your web browser settings at any time. However, disabling essential cookies may affect platform functionality, including the ability to log in to your mt33 account.

Your Rights as a User

mt33 respects your rights over your personal information. The following are the rights you hold:

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right of Rectification: You may request correction of inaccurate or incomplete information through your account settings or by contacting our customer support.
• Right of Erasure: In certain circumstances, you may request that we delete your personal information. This request is subject to our mandatory retention requirements.
• Right to Object to Processing: You may object to the processing of your data for certain purposes, except where such processing is required by law or agreement.
• Right to Data Portability: You have the right to receive your data in a machine-readable format for transfer to another service provider.
• Right to Withdraw Consent: You may withdraw consent previously given for data processing at any time, without affecting the lawfulness of processing carried out before the withdrawal.

To exercise any of the above rights, please contact the mt33 customer service team via 24/7 live chat or our support email. We will process your request within a reasonable period.

Children's Privacy and Age Restrictions

mt33 services are exclusively for individuals aged 21 years and above only. We do not knowingly collect or process personal information from any individual below this age limit. Should we find that information from an underage individual has been collected, the account in question will be closed immediately and all data will be deleted.

Parents and guardians are responsible for ensuring their children do not access online gambling websites. If you become aware that someone under the age of 21 has registered an account at mt33, please notify us immediately through our customer support channels.

International Data Transfers

As a platform operating under international licensing, mt33's servers and technical infrastructure may be located in various locations around the world. Your personal information may be transferred to and processed in countries outside Malaysia.

In all international transfer situations, mt33 ensures that a level of data protection comparable to this policy is maintained, whether through binding data protection contracts or other recognised protection mechanisms.

Changes to This Privacy Policy

mt33 reserves the right to update or modify this Privacy Policy at any time. Any significant changes will be communicated to you via the email registered with your account and/or through a clear notice on our website at least 14 days before the changes take effect.

Your continued use of mt33 services after the effective date of such changes indicates your acceptance of the updated Privacy Policy. It is recommended that you review this page from time to time to ensure you are always aware of the latest version of our policy.

Older versions of this Privacy Policy are kept in our archives and can be requested through customer support if needed for reference or dispute purposes.

Links to Related Pages

This Privacy Policy should be read together with other documents governing the use of mt33 services. You may access the following related documents:

• mt33 Terms and Conditions of Use — contains general rules for using the platform, bonus conditions and player responsibilities
• mt33 Responsible Gambling Guide — information on deposit limit tools, self-exclusion and help resources
• mt33 Frequently Asked Questions — answers to common questions about accounts, deposits and services